Return and Refund Policy
Return and Refund Policy
At meiguochanpinbaodianpu, your satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, so we offer a clear, hassle-free return and refund policy to make your shopping experience worry-free.
1. No Restocking or Handling Fees
We believe in transparent and fair service. Therefore, we do not charge any restocking, handling, or processing fees for returns or exchanges. If you decide to return or exchange a product, you won’t incur any additional costs from us besides shipping where applicable.
2. 30-Day Free Return and Exchange Window
You can return or exchange most products within 30 days of the delivery date. To qualify for a return or exchange:
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The item must be unused, in original condition, and include all original packaging, tags, and accessories.
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Items that are damaged due to customer misuse or altered after receipt may not be eligible.
3. Return Shipping Responsibility
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For products that are defective, damaged during shipping, or incorrect items sent, we will cover the full return shipping costs.
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For other reasons such as change of mind or wrong purchase, customers are responsible for the return shipping fees.
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We recommend using a trackable shipping method for returns to avoid lost packages.
4. How to Initiate a Return or Exchange
Please contact our customer service team within 30 days of receiving your order to start the return or exchange process:
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Phone: +1 (209) 980-0663
Our friendly representatives will provide instructions, confirm your eligibility, and give you the correct return address.
5. Refund Process
Once we receive your returned item and verify it meets the return criteria, we will process your refund within 7-10 business days. Refunds will be credited to the original payment method used at purchase. Please note:
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Shipping fees paid during the original purchase are generally non-refundable.
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It may take additional time for your bank or payment provider to post the refund.
6. Exchanges
If you would like to exchange an item for a different size, color, or model, please follow the same return process and place a new order separately. Exchanges are processed as returns followed by new purchases.
7. Non-Returnable Items
Certain products may not be eligible for return due to hygiene or safety reasons. Such exclusions will be clearly stated in the product description.
8. Contact Us
For any questions or special concerns related to returns, refunds, or exchanges, please reach out to us:
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Phone: +1 (209) 980-0663
We’re here to help and ensure your experience with us is positive and satisfactory.