FAQ

Frequently Asked Questions (FAQ)

1. What materials are your furniture products made from?
Our furniture is crafted using high-quality materials including solid wood, engineered wood, premium fabrics, and durable faux leather. Each product description includes detailed material information to help you make informed choices.

2. How do I care for and clean the furniture?
For wood surfaces, use a soft dry or slightly damp cloth. Avoid harsh chemicals. Fabric cushions can often be spot cleaned with mild detergent. Faux leather seats should be wiped with a damp cloth. Specific care instructions are provided with each product.

3. Do you offer assembly services?
Most of our furniture products come with easy-to-follow assembly instructions. Currently, we do not provide onsite assembly services, but our customer support is available to assist with any questions during assembly.

4. What is your return and exchange policy?
We offer a 30-day return policy for unused and undamaged products. Please contact our support team at service@meiguochanpinbaodianpu.vipshopbuy.com to initiate a return or exchange. Shipping fees may apply depending on the case.

5. How long does shipping take?
Shipping times vary based on your location but typically take 5-10 business days within the United States. Once your order ships, you will receive a tracking number to monitor the delivery status.

6. Can I customize or request different fabric/colors?
Currently, we offer products as listed on our site. Customization options are limited, but we are expanding our selections regularly. Stay tuned for new releases!

7. Is the furniture pet-friendly and durable?
Many of our seating options feature scratch-resistant materials such as cat-paw faux leather, making them ideal for homes with pets. Durability details are included in product descriptions.